Link:Q is a Finalist in Contact Centre World Award.

LinkQ General Manager Says Company Pride Is On The Line When Seeking Recognition

1. What does it mean to your company to achieve "Regional Finalist" status in the Contact Centre World Awards?

To achieve any kind of recognition in such a competitive industry is always an achievement. To achieve “Regional Status” in the Contact Centre World Awards for the category “Best Outsourcing Partnership” is certainly an award that we could value and most importantly, provides a strong reassurance to our current and future partnerships.

Our excellent portfolio of “Client Partnerships” is built on customized solutions for all “Industry Groups” and stems from our 43 years of industry experience. This award or at the least “Regional Finalist” shows recognition of our continuous efforts in providing great “Outsourcing Partnerships”.

2. Do you believe that recognition is a great esteem builder and can help create workplace loyalty and build a sense of community?

Absolutely! We thrive on ensuring our entire team is recognised for the value they contribute to our organization, this recognition from Contact Centre World creates”Blanket Recognition” to our organisation.

All recognition towards Link:Q is shared equally amongst every contributor within the company, either from a monetary or award incentive. This in itself is the key to create and maintain workplace loyalty

3. In what way do recognition from coworkers and managers differ from third party recognition or what we call peer recognition?

Internal recognition is excellent and is usually based on measurable achievements or targets.

We see “Third Party Recognition“ as a valuable source of recognition and it takes Recognition to a different level.

This is an opportunity to be recognized by Industry Experts who’s opinions are valuable towards the success of our business.

4. What makes an external award recognition program unique and more meaningful, such as the Contact Centre World Awards?

I believe the “Challenge” of an external award makes it “Unique”, and to a certain extent more meaningful.

It is Unique because of its comparative measurement against other contact centre players in the industry.

It is meaningful because of the value of the award itself. The award provides a “Strong Reference” to our potential new partnerships and more importantly to our existing partnerships.

5. What impact has your pursuit for a Contact Centre World Award had on your contact Centre?

The impact has been great, for example, it was an opportunity to access our “Capabilities, Skills and Client Offering” from a different perspective, and as a result, it highlights “What we do best”, this alone sprinkles great satisfaction across the organization.

It also influenced a sense of “Competitiveness” towards others in the running for the award.

Both our contact Centres and management support office combined their skills and expertise in compiling the answers to the initial response of this award, this in itself created excellent workshop contribution and great team involvement.

6. Do you feel that winning an external award judged by your peers has more value than one judged by a panel of industry vendors?

Winning an external award judged by our Peers certainly has more value from an external “Perceptional Perspective” and more importantly it has great value being judged and awarded from exports in the industry.

It is important for Link:Q to be measured comparatively with other contact centre players in the industry to highlight where we stand as “Outsourcing Providers” in the industry.

7. What feedback have you received within your organization at this stage of the awards process?

All feedback has been positive throughout the organization, it has created a level of excitement and anxiousness!

Management are anticipating the results as it would be extremely beneficial for the organization.

Our Commercial Teams, Account Managers and Sales Group are excited about winning the award, as they are looking forward to taking the recognition of the ”Award” itself in supporting their sales strategy.

Marketing departments are excited about the value such an award would reflect on our organization.

Overall, it has created a sense of “Competitiveness” and the strive to win the award is great.