How to gain an unfair advantage over your competition
Each and every call or email into your organisation is an opportunity to impress or disappoint your clientele. Customers want friendlier and faster service, regardless of the day or time.
No matter what business you're in, a high degree of customer satisfaction is crucial to your success, and the challenge is to meet customers' increasing expectations without blowing your budget.
Why outsource your contact requirements?
We'll answer your calls faster and more cost effectively than you can yourself. Why? Because that's been our business for the past 40 years. We are experts in handling inbound transactions and that is why Link:Q can ensure that each and every interaction your customers have with your is a positive one.
Link:Q's internal development team will customise an innovative solution to meet your needs. Link:Q's highly skilled and experienced representatives will then be trained on the unique aspects of your service."
Here are some of the other reasons so many organisations have already decided to outsource part or all of their inbound calls to Link:Q
- Link:Q reduces your operating costs
- Provides superior flexibility for your business, use the service only when you need us
- There are no recruitment, advertising, replacement or employment hassles
- Security and peace of mind provided by service level agreements
- Agents on your service receive ongoing training
- Quality control is constantly benchmarked against industry standards
- Ability to handle variable call volumes
- Superior functionality through state of the art technology
- Extensive reporting & accountability
Types of calls handled:
- Reception / Switchboard
- Directory Assistance
- Help Desk
- Customer Service
- Information Provision
- Information Registration
- Overflow / After hours
- Commodity Call Handling
- Facility Management
Want more information? Click on the menu to the right for a brochure or call Link:Q on 1300 300 379.
